Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSRTS304 Mapping and Delivery Guide
Administer debit card services

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency FNSRTS304 - Administer debit card services
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to provide debit card services and manage associated records.It applies to individuals who, within their limit of responsibility, use specialised knowledge and organisational tools to administer and process financial transactions and services.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the financial retail services field of work and include access to:

common office equipment, technology, software and consumables

integrated card databases and data.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Process applications for debit transaction cards
  • Provide customers with information on debit cards, including their usage, terms and conditions, and benefits
  • Gather information from customers as required to support applications for cards
  • Check information provided in accordance with standard procedures for authenticity, accuracy and completeness, and complete and process applications in accordance with procedures
  • Notify customers of approval or disapproval of applications
  • Use standard procedures to issue customers with debit cards despatched to branch for collection by authorised person or cardholder, or sent by mail
       
Element: Process card transaction
  • Consult with or refer to other personnel to determine transaction details, if required
  • Process card transactions in accordance with organisational policy and procedures
  • Process complaints and enquiries in accordance with organisational guidelines and codes of conduct relating to electronic funds transfer for captured and hot listed cards
       
Element: Administer card database
  • Administer card database in accordance with organisational policy and procedures
  • Identify and process duplicate transactions and charge-backs according to organisational policy and procedures
  • Follow card security procedures to ensure appropriate actions are taken
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Process applications for debit transaction cards

1.1 Provide customers with information on debit cards, including their usage, terms and conditions, and benefits

1.2 Gather information from customers as required to support applications for cards

1.3 Check information provided in accordance with standard procedures for authenticity, accuracy and completeness, and complete and process applications in accordance with procedures

1.4 Notify customers of approval or disapproval of applications

1.5 Use standard procedures to issue customers with debit cards despatched to branch for collection by authorised person or cardholder, or sent by mail

2. Process card transaction

2.1 Consult with or refer to other personnel to determine transaction details, if required

2.2 Process card transactions in accordance with organisational policy and procedures

2.3 Process complaints and enquiries in accordance with organisational guidelines and codes of conduct relating to electronic funds transfer for captured and hot listed cards

3. Administer card database

3.1 Administer card database in accordance with organisational policy and procedures

3.2 Identify and process duplicate transactions and charge-backs according to organisational policy and procedures

3.3 Follow card security procedures to ensure appropriate actions are taken

Evidence of the ability to:

provide relevant information and assist customers to make an application for a debit card

process applications for debit transactions and card transactions

follow organisational procedures, including those relating to card security

use and update card database accurately.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe the steps required to charge-back and duplicate transaction procedures

describe key features of organisational procedures, industry codes of practice and legislation as it relates to debit card services, including:

electronic funds transfer code of conduct

National Credit Code

privacy legislation

credit legislation

describe the key features of policies and procedures in regard to electronic banking – card services and security

identify and categorise the range of cards and describe the operation of card databases

outline the key steps and reasons for customer verification and security checking procedures.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Process applications for debit transaction cards

1.1 Provide customers with information on debit cards, including their usage, terms and conditions, and benefits

1.2 Gather information from customers as required to support applications for cards

1.3 Check information provided in accordance with standard procedures for authenticity, accuracy and completeness, and complete and process applications in accordance with procedures

1.4 Notify customers of approval or disapproval of applications

1.5 Use standard procedures to issue customers with debit cards despatched to branch for collection by authorised person or cardholder, or sent by mail

2. Process card transaction

2.1 Consult with or refer to other personnel to determine transaction details, if required

2.2 Process card transactions in accordance with organisational policy and procedures

2.3 Process complaints and enquiries in accordance with organisational guidelines and codes of conduct relating to electronic funds transfer for captured and hot listed cards

3. Administer card database

3.1 Administer card database in accordance with organisational policy and procedures

3.2 Identify and process duplicate transactions and charge-backs according to organisational policy and procedures

3.3 Follow card security procedures to ensure appropriate actions are taken

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Provide customers with information on debit cards, including their usage, terms and conditions, and benefits 
Gather information from customers as required to support applications for cards 
Check information provided in accordance with standard procedures for authenticity, accuracy and completeness, and complete and process applications in accordance with procedures 
Notify customers of approval or disapproval of applications 
Use standard procedures to issue customers with debit cards despatched to branch for collection by authorised person or cardholder, or sent by mail 
Consult with or refer to other personnel to determine transaction details, if required 
Process card transactions in accordance with organisational policy and procedures 
Process complaints and enquiries in accordance with organisational guidelines and codes of conduct relating to electronic funds transfer for captured and hot listed cards 
Administer card database in accordance with organisational policy and procedures 
Identify and process duplicate transactions and charge-backs according to organisational policy and procedures 
Follow card security procedures to ensure appropriate actions are taken 

Forms

Assessment Cover Sheet

FNSRTS304 - Administer debit card services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSRTS304 - Administer debit card services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: